Cloud-Based CRM or In-house?

Cloud-Based CRM or In-house?

Ever since cloud-based solutions became a thing, a never-ending discussion started where some people say that on-premise solutions are better and others think that cloud software is the right way to go.

The same thing applies to CRM solutions. This is why we’ve decided to compare cloud-based CRM vs in-house CRM platforms to see what benefits and drawbacks they offer.

Cloud-based CRM

Benefits

  • Can be accessed remotely from anywhere, just as long as the user has internet access.
  • No need to maintain your software, as all of it is done by your provider.
  • Software updates are free.
  • Doesn’t require a setup, you only have to pay your subscription and log into your software through a web browser.
  • Most cloud-based CRM providers give support and take care of your data.
  • Mobile optimized.

Drawbacks

  • Because all of your data is hosted by your provider, you won’t have complete control and overview of your systems and data.
  • The system is updated when your provider decides to do it.
  • You won’t be able to deal with issues independently and you will have to rely on your provider to do it for you.

In-house CRM

Benefits

  • They offer more integrations with the other on-site solutions that you use.
  • Sensitive business data can be secured better and controlled with an in-house solution.
  • There are no data size limitations and you won’t have to pay for more space.
  • Complete control and autonomy over your software.

Drawbacks

  • Has maintenance and setup costs.
  • Updating software takes time and it might cost you as well.
  • You won’t have the flexibility of access.
  • Most in-house CRM solutions aren’t mobile-optimized and this requires more investments.

There is no universal answer to which one of these options is better. You need to understand your needs and choose a solution that simply fits in better with your organization.

About author

You might also like

Customer Relationship Management 0 Comments

The Criteria for Choosing the Best CRM Software Solution for Your Business

Nowadays, the primary focus of every business is to find the best ways to enhance efficiency, as well as to unburden its employees by facilitating their tasks. And the well-known

Customer Relationship Management 0 Comments

Top 5 CRM Systems in Singapore to help your business prosper

Looking for a Customers Relationship Management solution in Singapore? You are at the right place! Here we provide top 5 platforms to improve your business if it is located in

Marketing Automation Software 0 Comments

Two in One – CRM and Marketing Automation Platforms

A lot of people consider CRM solutions and marketing automation tools to be two completely different platforms that need to be used separately. This is because they think that their

0 Comments

No Comments Yet!

You can be first to comment this post!

Leave a Reply