Innovative Service Desk Software for Transforming Service Delivery

Innovative Service Desk Software for Transforming Service Delivery

Bpm’online

Bpm’online service desk software

The help desk platform offers a number of built-in processes for gaining stable relationships with customers and managing multichannel communications. Bpm’online service consists of two products: Customer Center and Service Enterprise. All daily tasks are managed through a single interface. Agent Home tool enables to mange bulk communications, share relevant information and keep tracks of performance. The service catalogue collects all information about customers and eases the work of company’s service agents. Users can use the extended capabilities for integration with another CRM and multiple customization options. All process metrics can be analyzed for different parameters with dashboards. Visit https://www.bpmonline.com/service to find out more about the program’s advantages and opportunities.

Zoho Desk

Zoho Desk

With Zoho’s convenient interface, users can easily manage ticketing process. The system offers modern service telephony together with phone support By means of Notification Center employees may communicate with colleagues and alert them on any events. Clients can find the answers to their questions and share ideas in the knowledge base. In addition to that, the service desk software tracks all performance parameters through built-in reports and dashboards. Try the system’s Enterprise Plan for free at https://www.zoho.com/desk/.

BMC Software

BMC Software

The system provides users with all necessary tools for customer service, such as asset management, service catalogue, problem management and customer self-service. It helps to streamline ticketing processes, manage assets, mobilize knowledge management and automate workflows. Its products, Remedy Service, Remedyforce and Footprints, have all necessary tools to automate and manage the full lifecycle of service desk processes. Check out http://www.bmcsoftware.ru/it-solutions/service-desk-software.html to talk to service desk experts and find out more.

SysAid

SysAid

The system includes help desk, service desk and ITSM solutions for optimizing company’s performance. SysAid has everything for effective ticketing, incident management, change management and other support desk processes. Self-service portal enables to deal with requests and incidents, view detailed service history and use articles to perform self-service. Remote control allows users to resolve any issues from anywhere. All files are customizable and may be changed and adjusted. Read more about the product at https://www.sysaid.com/it-service-management-software.

Freshservice

Freshservice

The help desk software is one of the best solutions for mid-market IT teams. It’s fully customizable for IT and non-IT needs. Customer support is provided via phone, chat, email, in person or self-service portal. Service catalogues may be created for different departments, and all the information is viewed without switching tabs. Contract management database includes information on approval, notifications, draft, expiry and other data necessary for a particular company. Freshservice is integrated with other platforms including Google Apps, Box and Office 365. Get your own service desk at https://freshservice.com/.

Koho Software

Koho Software

The system’s solutions offer various tools for service management, service desk and asset management. The software helps to classify and solve problems related to SLA, analysis, planning and approval. IT project management enables to create and manage projects quickly and effectively. Multiple sites are viewed from a single help desk interface. Ticketing processes are monitored through different ways including email commands. Thanks to IT asset tracking and reporting tools users can control assets and work performance. MSP service desk is all-in-one solution for service providers and IT team that covers all clients’ issues. In addition to that, developers offer training for admins and staff users via live sessions and courses. Find out more about the products at http://www.kohosoftware.com/products.html.

Cherwell

Cherwell

With various modern tools and reporting, the service desk online allows to stream and fully automate service delivery and achieve great customer experience. The powerful incident tracking helps to manage IT-related problems and optimize costs. With user-friendly self-service portal and catalogue, it’s easy to communicate with customers at different levels. Reporting tools and dashboards integrate all metrics in a single place providing exactly the information a user needs. Watch live demo at https://www.cherwell.com/products/it-service-management/service-desk-software.

ManageEngine

ManageEngine

Based on the best practice workflows, the system turns routine work of IT team into efficient customer service. It automates processes related to incident management, IT asset, change management and reporting. The system has a full set of tools like self-service portal, multi-site support, knowledge base and custom service catalogue to simplify the most complicated issues. The extensive reporting and analytics capabilities help to track all processes and eliminate disadvantages at once. Automate service desk processes with https://www.manageengine.com/products/service-desk/.

Key Features of IT Service Desk Software

  • Simple interface.
  • Detailed service catalogues with custom fields.
  • Various tools for analysis and resolving problems.
  • Self-service portal.
  • Tools for streamlined workflow and document approval.
  • Easy integration with other platforms and CRM.
  • Codeless customization.
  • Available both on cloud and on-premise.

 

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